Shipping Policy

Last updated: 19 August 2026

At Uni Goods, we aim to provide a reliable and straightforward delivery experience for every order.

1. Order Processing

Orders are processed after successful payment confirmation.

Please allow reasonable processing time before your order is dispatched. Processing times may vary depending on product availability and order volume.

Once your order has been dispatched, you will receive an order confirmation or shipping notification containing available tracking information.

2. Delivery Times

Delivery times depend on the destination, product, shipping method, and courier.

Any delivery time displayed on our website or provided at checkout is an estimated delivery timeframe and is not a guaranteed delivery date.

Delivery may take longer during busy periods, public holidays, adverse weather, customs delays, courier disruptions, or other circumstances outside our reasonable control.

3. Shipping Charges

Shipping charges, where applicable, will be clearly displayed at checkout before you complete your purchase.

Any applicable delivery charges are the responsibility of the customer unless the order qualifies for a promotional or free-shipping offer.

4. Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for tracking information to become active after the parcel has been handed to the courier.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Uni Goods cannot be held responsible for delays, additional charges, or failed delivery resulting from incorrect or incomplete address information supplied by the customer.

If you notice an error in your delivery address after placing an order, please contact us as soon as possible at unigoods.co.uk@gmail.com.

We will try to assist, but we cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

6. Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us at unigoods.co.uk@gmail.com so that we can investigate the matter.

Where tracking is available, we may use the tracking information provided by the relevant delivery service to investigate delays or delivery issues.

7. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible and provide photographs of the packaging and the product where appropriate.

We will review the information provided and assist in accordance with our Return and Refund Policy and applicable consumer rights.

8. International Deliveries

For international orders, delivery may be affected by customs procedures, import requirements, local taxes, duties, or other charges imposed by the destination country.

Where applicable, the customer may be responsible for charges imposed by customs or local authorities.

Delivery requirements and charges may vary depending on the destination.

9. Circumstances Beyond Our Control

Uni Goods is not responsible for delivery delays caused by circumstances outside our reasonable control, including courier disruptions, severe weather, customs delays, strikes, public holidays, government restrictions, or other unforeseen events.

We will, however, make reasonable efforts to assist customers where a delivery issue occurs.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Uni Goods
Email: unigoods.co.uk@gmail.com

We aim to respond to customer enquiries as soon as reasonably possible.