Return & Refund Policy

Last updated: 19 August 2026

At Uni Goods, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, please contact our customer support team at unigoods.co.uk@gmail.com and we will be happy to assist you.

1. Returns

You may request a return where permitted by applicable consumer law and the terms of this policy.

To request a return, please contact us at unigoods.co.uk@gmail.com with:

• Your order number
• The reason for the return
• Photographs or other evidence where the item is damaged, defective, or incorrect

Please contact us before sending any item back. We will provide the appropriate return instructions.

2. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery.

Please provide your order number and clear photographs/videos showing the issue. We will review the case and, where appropriate, arrange a replacement or refund.

3. Refunds

Once your return or refund request has been approved, we will process the applicable refund to the original payment method.

Your payment provider may require additional time for the refunded amount to appear in your account.

4. Non-Returnable Items

Certain products may not be eligible for return where permitted by law, including products that are:

• Personalised or made specifically for you
• Used or damaged after delivery through customer misuse
• Unable to be returned for health, hygiene, or other legal reasons

Where an item is non-returnable, this will be communicated where appropriate.

5. Return Shipping

Where a return is required because an item is faulty, damaged, incorrect, or otherwise covered by applicable consumer law, Uni Goods will handle the return arrangements as appropriate.

For other returns, return shipping may be the customer's responsibility, where permitted by applicable law.

6. Exchanges

If you require an exchange, please contact us at unigoods.co.uk@gmail.com. We will advise whether an exchange is available for your particular product.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at unigoods.co.uk@gmail.com.

We cannot guarantee cancellation once an order has entered processing or has been dispatched. Your statutory cancellation rights, where applicable, are not affected.

8. Consumer Rights

Nothing in this policy is intended to limit or exclude any mandatory rights you may have under applicable consumer protection law.

9. Contact Us

For all return and refund enquiries:

Uni Goods
Email: unigoods.co.uk@gmail.com

Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM UK time
Response time: We aim to respond within 24–48 business hours.